Indonesia introduces Amadeus biometric corridors, enabling fast, seamless, and inclusive airport immigration with AI-powered identity verification on the move.
Indonesia has emerged as a global pioneer in airport immigration technology by introducing biometric corridors at scale, powered by cutting-edge biometrics-on-the-move innovation. Developed by Amadeus, this AI-driven system enables passenger identity verification while travelers move through wide corridors, eliminating the need for manual document checks at counters or border stations. The result is a rapid, smooth, and seamless entry experience, redefining the future of border control.
This initiative is part of the Indonesian government’s ambitious “All Indonesia” program, a comprehensive digital transformation effort designed to streamline international travel across the nation. Under this program, Indonesia’s Directorate General of Immigration has deployed two biometric corridors at Soekarno-Hatta International Airport in Jakarta and a third at Juanda International Airport in Surabaya. Initially, these corridors are intended to serve elderly and disabled travelers, reflecting Indonesia’s commitment to inclusive technology adoption. The government envisions expanding the system to accommodate all passengers at airports nationwide.
Travelers needing special assistance can enroll in the biometric corridor program via the ‘All Indonesia’ mobile application. The app integrates immigration, customs, health, and quarantine declarations into a single platform, allowing passengers to submit passport details from home. This enables immigration authorities to conduct pre-arrival background checks, reducing processing times at the airport. Upon arrival, travelers simply pass through the designated corridor, where a facial recognition scan verifies their identity against pre-registered information, allowing for effortless border crossing.
Remarkable Efficiency During Hajj Pilgrimage
Before being deployed for elderly and disabled passengers, the biometric corridors demonstrated their capability during the Hajj pilgrimage. Indonesia, holding the largest quota of Hajj pilgrims worldwide, saw an estimated 220,000 citizens traveling to Saudi Arabia in 2025. Each biometric corridor facilitated over 30 border crossings per minute during peak hours, representing a tenfold increase in capacity compared to existing biometric eGates. More than 50,000 pilgrims were processed using the new technology, highlighting the potential of AI-enabled biometrics to manage massive passenger flows efficiently.
Supporting Airport Staff and Enhancing Travel Experience
The introduction of biometric corridors also benefits immigration officers and airport personnel. By automating routine identity checks, staff can focus on providing assistance to travelers who require support, reducing stress during peak periods and minimizing operational bottlenecks. The Amadeus Seamless Corridors work in tandem with existing automated border control gates, reinforcing Indonesia’s position as a leader in advanced immigration management.
The successful deployment at Jakarta and Surabaya airports results from a strategic collaboration between Amadeus and Sinergi Teknoglobal Perkasa. This partnership combines global technology expertise with local operational knowledge, ensuring that the system meets Indonesia’s unique travel demands while providing a universally accessible experience for all passengers.
A Vision for the Future of Travel
Indonesia’s introduction of biometrics-on-the-move technology sets a global benchmark in airport immigration. By offering faster processing, inclusive design, and AI-driven verification, the corridors are a key step toward seamless travel. As the government plans to extend this technology to airports across the nation, travelers can expect a future where international journeys are not only efficient but also accessible and stress-free.
With this groundbreaking innovation, Indonesia demonstrates how technology can transform travel, improve border security, and enhance the overall passenger experience. The biometric corridors are more than a technical advancement—they represent a vision of inclusive, intelligent, and seamless mobility for the world’s travelers.
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