Shiji, the global leader in hospitality technology, has announced the release of its Q2 2025 Guest Experience Benchmark, highlighting steady global gains in guest satisfaction, driven by consistent performance across property tiers and key regions. Highlights from Q2 2025: – – – • The Global Review Index (GRI) reached a new record of 86.9%, with May peaking at 87.0%, continuing an upward trend that began in late 2022. – – – – – • 3-star hotels saw the strongest improveme…
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